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8 Best Practices for Customer Experience Management
- November 18, 2016
- Posted by: Markable Solutions
- Category: Blogs
No CommentsRunning a call center is an exercise in providing customer satisfaction with every call. That means that the customer experience needs to be managed to give them what they want when they want it.
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Outsourced Contact Center – 2017 ROI
- November 14, 2016
- Posted by: Markable Solutions
- Category: Blogs
According to Forbes Magazine, companies waste as much as 71% of potential leads. One of several main reasons for the failure: companies don’t respond fast enough – with one report finding an average return call of 46 hours and 53 minutes to a customer takes.