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Choosing a call center – What to Look for

Choosing a call center – What to Look for

Choosing a call center can be difficult for any business owner, but if you've never used one before, then you may not even know where to begin. On the surface, all customer service centers may appear the same, and any of your options will meet a bare minimum standard of speaking English and answering the [...]
Marketing Automation Bids Bid Management Farewell

Marketing Automation Bids Bid Management Farewell

"Marketing Automation" had not quite reached dictionaries 10 years ago. It's possible bid management did. For a long time, online marketing strategies revolved around the idea of the sales funnel, or the typical path that people take when moving from prospects to paying customers. As long as you understood how the funnel worked and the [...]
Women Leaders – 10 Winning Traits

Women Leaders – 10 Winning Traits

It’s practically a given that male leaders will be assertive, authoritative and competitive. Women leaders, however, bring a whole new set of qualities to the table. Albeit lesser known, these unique strengths can add great value to business. Here are the 10 top traits of women leaders, and why they are so valuable: 1. Multitaskers: [...]
Call Center Quality Customer Impact 2017 Global Trends

Call Center Quality Customer Impact 2017 Global Trends

Despite the fact that many companies are shifting their customer service centers overseas, it's imperative for call center quality that customers can understand the reps - or risk losing customers. There's always a trade-off, a balancing act between cost and quality. Too often, overseas call centers do not have quality control, proper training, or management held [...]