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Markable Solutions, a leading Silicon Valley B2B marketing services provider, announced today the launch of Customer Support Services to help businesses build a superior customer experience. The new service will cover 24/7 customer support, engagement and business process solutions across the entire customer lifecycle.

SMEs to improve customer experience with call center built for tomorrow

Outsourcing call centers is ideal for small and midsized companies (SMEs) who don’t have new technologies, expensive infrastructure, or in-house resources. Skilled and experienced helpdesk agents can offer upgraded customer support services, enabling enterprise agility.

Markable Solutions believes that the customer experience is vital to establishing long-term value for both business and their customers. Markable Solutions provide support through traditional channels such as voice calls, IVR, mails and modern digital channels such as emails, chat, social media, video chat and more; helping clients to future-proof their inbound and outbound customer communication systems with modern tools and platforms. Whether the company needs a fully integrated customer support service or outbound calling services, Markable Solutions provides the precise tools, best practices and the most talented agents to support them every step of the way.

Markable Solutions has over 150 Customer Support Agents with dedicated desks for parallel operations at any time. Their professional team is extensively trained on telemarketing, customer service, phone etiquette, and accent neutralization. Their futuristic call centers are equipped with sophisticated telecommunication systems, 100% recording systems, routers, switches, firewalls, power back up/UPS, auto back of critical business data, centralized monitoring systems and security systems for uninterrupted operations.

Markable Solutions’ Customer Support Managed Services

 

Inbound Services

Customer Engagement and Support Services

  • Help-desk support / Customer Care
  • Pre-sales and post-sales support
  • Order and payment management
  • Query resolution
  • Call answering
  • Social media customer support
Technical Support – L1 and L2

  • Basic application/software support
  • Issues resolution
  • Ticket management
  • Troubleshooting
  • Signup/activation support
  • Upgrade support

Outbound Services

  • Tele-marketing and promotions
  • B2B lead generation / Appointment Setting
  • Virtual Assistance
  • Pre and Post Event Marketing
  • Email campaign follow-ups

Affordable Pricing Model

Markable Solutions’ unique approach to pricing provides SMB’s with multiple plans, that helps combat the volatile rate structures classically offered by other managed service providers. They offer short-term and annual contract options at all levels of service, removing the need for extreme upfront costs to fit budgets.

“We understand that customer experience is a key competitive differentiator and it is one of the foremost tasks to ensure consistent omnichannel communication,” said Reshma Nigam, CEO, Markable Solutions. “We are focused on adopting an integrated customer support strategy to provide user-friendly customer support service that improves call quality, minimizes escalations, call queues, enables one-to-one marketing and delivers customer-centric analytics,” added Reshma.

To know more about Markable Solution’s Customer Support Services click here.

About Markable Solutions:

Markable Solutions is a Silicon Valley B2B marketing services provider offering end-to-end customer support, engagement and business process solutions to clients worldwide. They specialize in executing multi-channel marketing campaigns by leveraging digital and tele-calling skills to boost lead flow and increase revenue. Markable Solutions has expertise in B2B marketing services ranging from prospect list development, lead generation, digital marketing, strategic marketing and automation services. They offer top-notch inbound and outbound customer support service to build better engagement with customers. They also offer high in-demand services such as content syndication – whitepaper syndication, infographics design, animation and website development services.

Media Contact:
Durga Singh
Marketing Manager
info@markablesolutions.com

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