As more and more people across the globe practice physical distancing, it’s very clear that call center services continue to be a vital form of communication between businesses and their consumers. In fact, call centers are now being overwhelmed by people looking for...
Small businesses need every edge they can get to achieve big business aspirations. That is why setting up a call center can be an important step for success. For some small businesses, call centers may be one of the last considerations, certainly not a good business...
The ongoing COVID-19 pandemic with no end in sight spells problems for small and medium enterprises. As lockdowns and quarantines are in place, business owners are starting to feel the pressure of sustaining their operations. Should they simply stop operations for the...
With digital transformation, businesses are becoming customer-centric, making call centers – a key to business success. Call centers need to be business-focused, standardized, technologically advanced, and scalable. Providing superior call center services needs...
Call centers is one of the fastest growing industry in the Philippines. The country is a top business process outsourcing destination for the estimated $150-billion BPO industry. More than a million Filipinos are employed by contact centers – solving unemployment...
