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How to Measure Customer Support Success?

How to Measure Customer Support Success?

Measuring customer support success is an important aspect to identify how well your business is operating, what are your customers’ perception about your services, and even to attain business growth. But how are you going to measure your customer support success...
Cost Center ROI – Believe It

Cost Center ROI – Believe It

When analyzing call center productivity – or researching call centers at all – it’s always tempting to make “call center” and “cost center” black and white terms. After all, aren’t there only two options in business … make money or lose money? Well, notwithstanding...