Call center outsourcing has evolved through several iterations. While call centers have abandoned many outdated practices, like call scripting and single-channel communication, some misconceptions still persist about the industry. Four Fascinating Things You Didn’t...
Small businesses need every edge they can get to achieve big business aspirations. That is why setting up a call center can be an important step for success. For some small businesses, call centers may be one of the last considerations, certainly not a good business...
The ongoing COVID-19 pandemic with no end in sight spells problems for small and medium enterprises. As lockdowns and quarantines are in place, business owners are starting to feel the pressure of sustaining their operations. Should they simply stop operations for the...
