Head of Demand Generation
Markable Solutions is a world-class provider of high-quality marketing services. Founded in 2015, the company has a strong management structure and is growing at a consistent rate. Using its highly skilled teams in India and the Philippines, Markable Solutions provides exceptional quality marketing solutions for companies in the US.
Hiring for Head- Demand Generation, Remote full time job role, UK/US time Zone.
Job Description/ Responsibilities
- Ensure to manage multiple client accounts and timely delivery.
- Directly supporting the telemarketing team and managing the budget- “resource allocation and production.”
- Execute strategies and processes for operational readiness, agents onboarding and training.
- Produce performance management productivity stats on a regular basis.
- Coordinating with customer success and telemarketing teams on challenges and solutions.
- Monitoring performance, quality assurance and evaluation.
- Weekly, monthly, and quarterly performance review with the reporting person.
- Conduct daily pre & post shift meetings with telemarketing teams to track performance and execute multiple programs to improve productivity.
- Provide regular feedback and input to the reporting manager on the quality and accuracy of relevant campaigns and related tools.
- Closely work with the delivery team to track and manage end-to-end lead flow.
- Involve in the hiring process and ensuring an adequate pool of resources.
- Work closely with lead generation (telemarketing) team, set up KPI’s and knowledge transfer for new projects.
- Timely measure cost per lead (CPL), understanding and evaluating return on investment (ROI).
Qualifications
- Bachelor’s or master’s degree in marketing, Business Administration, or a related field.
Requirements and skills
- Proven working experience as a Manager Call center, Head of telemarketing, a relevant role with US or European countries.
- Proven sales track record
- Experience in client support and relation is a plus.
- Proficiency in MS Office and CRM software (e.g., Salesforce)
- Proficiency in English
- Market knowledge
- Communication and negotiation skills
Supervisory Responsibilities
- Hires and trains telemarketers.
- Oversees the daily workflow and scheduling of telemarketing staff.
- Conducts performance evaluations that are timely and constructive.
- Handles discipline and termination of employees in accordance with company policy.
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