Running a call center can be an intense and labor-intensive challenge, from training the right salespeople to finding the right clientele. With the help of these 10 call center best practices, a call center may actually survive long enough to grow into an empire. Resolve Customer Complaints In some cases, a customer may not be […]

When analyzing call center productivity – or researching call centers at all – it’s always tempting to make “call center” and “cost center” black and white terms. After all, aren’t there only two options in business … make money or lose money? Well, notwithstanding non-profits or human services (happy to break even), those two directions […]