Blogs

Despite the fact that many companies are shifting their customer service centers overseas, it’s imperative for call center quality that customers can understand the reps – or risk losing customers.

Competition is one of the most exhilarating elements that has kept my passion burning. I’ve always been driven by the challenge of staying ahead of competitors and doing things differently and doing different things to gain a first-mover advantage in attracting prospective customers to bite.

Running a call center is an exercise in providing customer satisfaction with every call. That means that the customer experience needs to be managed to give them what they want when they want it.

Cities with high job demand should be at the top of your list of concerns with you’re looking to relocate, whether for climate or geographical reasons, or for the ability to provide a more secure future for you and your family.

Running a call center can be an intense and labor-intensive challenge, from training the right salespeople to finding the right clientele. With the help of these 10 call center best practices, a call center may actually survive long enough to grow into an empire.

When analyzing call center productivity – or researching call centers at all – it’s always tempting to make “call center” and “cost center” black and white terms.