Blogs
-
Choosing a call center – What to Look for
- March 10, 2017
- Posted by: Markable Solutions
- Category: Blogs
No CommentsChoosing a call center can be difficult for any business owner, but if you’ve never used one before, then you may not even know where to begin. On the surface, all customer service centers may appear the same, and any of your options will meet a bare minimum standard of speaking English and answering the phone.
-
Prospect List Development: What’s Wrong with my Prospect List?
- February 17, 2017
- Posted by: Markable Solutions
- Category: Blogs
Last week I was trying to teach my granddaughter how to garden. In just half an hour, I realized that a child’s perception of gardening is a bit different from adults. It is mostly about watering and playing with mud. I asked her what she wanted to plant and she said “magic beanstalk.”
-
Marketing Automation Bids Bid Management Farewell
- February 13, 2017
- Posted by: Markable Solutions
- Category: Blogs
“Marketing Automation” had not quite reached dictionaries 10 years ago. It’s possible bid management did. For a long time, online marketing strategies revolved around the idea of the sales funnel, or the typical path that people take when moving from prospects to paying customers.
-
Content Is King … Still True?
- January 28, 2017
- Posted by: Markable Solutions
- Category: Blogs
We’ve all heard the phrase “content is king” … but is it? To stand out in this age of information overload, a company has to differentiate itself continually. To keep reinventing itself. The best way to do this is to feed the SEO machine with new content constantly.
-
Women Leaders – 10 Winning Traits
- January 20, 2017
- Posted by: Markable Solutions
- Category: Blogs
It probably comes from being expected to perform multiple roles at home but women leaders can attend to numerous fronts with ease. “Women are master multitaskers,” says Alisha Malik, VP, Digital, Metro Shoes Ltd. Multitaskers can better handle multiple projects, multiple teams, etc.
-
Call Center Quality Customer Impact 2017 Global Trends
- January 1, 2017
- Posted by: Markable Solutions
- Category: Blogs
Despite the fact that many companies are shifting their customer service centers overseas, it’s imperative for call center quality that customers can understand the reps – or risk losing customers.
-
I Love Marketing – Energized Customer Growth
- December 17, 2016
- Posted by: Markable Solutions
- Category: Blogs
Competition is one of the most exhilarating elements that has kept my passion burning. I’ve always been driven by the challenge of staying ahead of competitors and doing things differently and doing different things to gain a first-mover advantage in attracting prospective customers to bite.
-
8 Best Practices for Customer Experience Management
- November 18, 2016
- Posted by: Markable Solutions
- Category: Blogs
Running a call center is an exercise in providing customer satisfaction with every call. That means that the customer experience needs to be managed to give them what they want when they want it.
-
Outsourced Contact Center – 2017 ROI
- November 14, 2016
- Posted by: Markable Solutions
- Category: Blogs
According to Forbes Magazine, companies waste as much as 71% of potential leads. One of several main reasons for the failure: companies don’t respond fast enough – with one report finding an average return call of 46 hours and 53 minutes to a customer takes.
-
Made in America: What Does it Mean?
- October 10, 2016
- Posted by: Markable Solutions
- Category: Blogs
For many people, buying “made in America” products is a top priority. For many businesses, the fact that their products are made in America is a major selling point.