Regularly applying a Prospect Database Assessment provides ease in assessing and scoring your prospect database effectiveness. In our last blog, What’s Wrong With My Prospect List?, we discussed three obvious signs that prove that you are targeting the wrong prospects. Knowing your prospect database inside-out will enable you to reach the right prospects. Prospect Database Assessment There […]
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Running a call center can be an intense and labor-intensive challenge, from training the right salespeople to finding the right clientele. With the help of these 10 call center best practices, a call center may actually survive long enough to grow into an empire. Resolve Customer Complaints In some cases, a customer may not be […]
When analyzing call center productivity – or researching call centers at all – it’s always tempting to make “call center” and “cost center” black and white terms. After all, aren’t there only two options in business … make money or lose money? Well, notwithstanding non-profits or human services (happy to break even), those two directions […]
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