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What Is An Omnichannel Customer Support Service?

What Is An Omnichannel Customer Support Service?

In this customer-facing industry, satisfying the ever-expanding range of customer demands means to provide an experience that is more personalized and reliable regardless of the customers’ chosen channel when purchasing products and services. While many traditional...
Why Should You Care About Existing Customers?

Why Should You Care About Existing Customers?

Customer retention is at the heart of every B2B enterprises. According to Fred Reichheld, author of the Loyalty Effect, a 5% increase in customer retention can lead to a 25% to 100% rise in a company’s profit. Without solid retention, call centers for customer support...
How to Measure Customer Support Success?

How to Measure Customer Support Success?

Measuring customer support success is an important aspect to identify how well your business is operating, what are your customers’ perception about your services, and even to attain business growth. But how are you going to measure your customer support success...