Meeting customer expectations is very essential in the business-to-business industry. In fact, almost 95% of business leaders believe that providing a good customer experience is a major strategic priority, while 75% of business leaders want to use customer experience...
In this customer-facing industry, satisfying the ever-expanding range of customer demands means to provide an experience that is more personalized and reliable regardless of the customers’ chosen channel when purchasing products and services. While many traditional...
Customer retention is at the heart of every B2B enterprises. According to Fred Reichheld, author of the Loyalty Effect, a 5% increase in customer retention can lead to a 25% to 100% rise in a company’s profit. Without solid retention, call centers for customer support...
Measuring customer support success is an important aspect to identify how well your business is operating, what are your customers’ perception about your services, and even to attain business growth. But how are you going to measure your customer support success...
Having a hard time looking for effective customer retention strategies? While some business to business (B2B) Enterprises think that replacing lost customers with brand new customers is the ultimate key to overcome the dilemma of maintaining customer retention,...
