by Markable Solutions | Mar 19, 2020 | Blog
In this customer-facing industry, satisfying the ever-expanding range of customer demands means to provide an experience that is more personalized and reliable regardless of the customers’ chosen channel when purchasing products and services. While many traditional...
by Markable Solutions | Mar 12, 2020 | Blog
Customer retention is at the heart of every B2B enterprises. According to Fred Reichheld, author of the Loyalty Effect, a 5% increase in customer retention can lead to a 25% to 100% rise in a company’s profit. Without solid retention, call centers for customer support...
by Markable Solutions | Feb 10, 2020 | Blog
Measuring customer support success is an important aspect to identify how well your business is operating, what are your customers’ perception about your services, and even to attain business growth. But how are you going to measure your customer support success...
by Markable Solutions | Feb 7, 2020 | Blog
Having a hard time looking for effective customer retention strategies? While some business to business (B2B) Enterprises think that replacing lost customers with brand new customers is the ultimate key to overcome the dilemma of maintaining customer retention,...
by Markable Solutions | Jan 27, 2020 | Blog
With digital transformation, businesses are becoming customer-centric, making call centers – a key to business success. Call centers need to be business-focused, standardized, technologically advanced, and scalable. Providing superior call center services needs...
