Operations manager will be a key personnel in upper-level management responsible for ensuring that the company is performing to its best potential. You will work in multiple areas within the company, increasing productivity and efficiency while seeking to reduce costs. You will manage other key leaders within several departments and guide groups of people to complete their individual tasks in order to achieve company – wide goals. As Caller Center Operations Manager, you will be responsible for setting up the systems to for process improvement using your knowledge of daily and ground operations.
Hiring for Operation Manager Remote full time job role, PST time Zone
Job Responsibilities
- Study staff performance reviews, assess needs, and develop strategy to increase company productivity all around
- Develop a cost/benefit analysis and other operational strategy assessments
- Prepare annual budget after estimating necessities, correcting overspending, analyzing cost variance and scheduling expenses.
- Summarize, collect and analyze call center trends and data for regular performance reports.
- Manage and improve center performance through performance monitoring, problem resolution, system audits and quality assurance measures.
- Make sure workers have the necessary tools and resources to perform at peak efficiency.
- Develop company systems for each department within budget guidelines and and control the implementation process.
- Oversee system maintenance and upgrade implementation. Call for repairs and troubleshooting as needed.
- Establish a high standard for productivity, quality, as well as define guidelines to smooth operations.
- Manage and improve center performance through performance monitoring, problem resolution, system audits and quality assurance measures.
- Maintain consistent professional improvement through workshops, tracking call center trends and active participation in team projects.
- Aid human resources department in recruitment process by interviewing potential hires and outlining clear job expectations.
- Ensure the company has enough skilled workers to maintain productivity.
- Determine when additional staffing is needed. Schedule training and review employees’ work.
Qualifications
Bachelor’s Degree
Skill Sets:
- Customer service experience preferred
- Motivated self-starter
- Excellent verbal communication skills
Experience:
- 5+ years of managerial experience
- 3+ years of call center experience preferred
Office Address (Patna):
Markable Solutions
C/O – Surajpura House, Near Karlo Automobile,
Sahdev Mahto Marg, Boring Road,
Patna (Bihar) – 800001
Timings for Walk-In: 11:00 AM to 5:00 PM (Mon-Fri)