Russ has held leadership positions at customer experience and market research companies based in Silicon Valley. At Medallia, Russ has led the company’s expansion into several vertical markets working with a cross section of the worlds most admired brands designing customer experience solutions. Prior to Medallia, he served as vice president of worldwide sales for CustomerSat, Inc. (now Confirm it), a provider of enterprise feedback management solutions, where he was responsible for all direct and channel sales. Serving on the executive team and product development committee, he also took an active role in advancing the company’s software application. Before joining CustomerSat, Russ ran the communications business practice for Frost & Sullivan and served on the company’s board of directors. He also served in marketing and marketing communications roles for Market Intelligence Research and at Apple.