Four Fascinating Things You Didn’t Know About Call Center Outsourcing

Four Fascinating Things You Didn’t Know About Call Center Outsourcing

Call center outsourcing has evolved through several iterations. While call centers have abandoned many outdated practices, like call scripting and single-channel communication, some misconceptions still persist about the industry.

Four Fascinating Things You Didn’t Know About Call Center Outsourcing

Are you afraid to hand your customer services to an outsourced call center? Before you take a decision, here are four fascinating things you didn’t know about call center outsourcing:

1. Outsourced call center services are personalized for your business

Customer support service providers do not operate on a one-size-fits-all model as most people believe. Each client has a specific, dedicated team to handle their call center services. Outsourced call center agents ensure that they have the right tools and processes in place to meet your company’s unique requirements.

Whether you need full-service support with inbound phone calls and emails or want to launch a one-off outbound telemarketing campaign, an outsourced call center creates contracts that are easily scalable for personalization. Some contact center support service providers even offer specialized services for various industries such as in the financial, healthcare, government, and retail.

2. An outsourced call center understands your brand

Many businesses don’t believe they could hire a customer support service provider that can truly understand their brands as deeply as their internal staff. To contrast that idea, all outsourced call center agents receive extensive coaching on how to communicate your brand in a customer service environment. They work closely with each client to develop a customized training curriculum based on brand messages and business processes.

Another common belief is that an outsourced call center can’t deliver the quality brand experience that your in-house team can. In fact, thorough training ensures that outsourced call center agents are successful at serving as a seamless extension of your brand. Your customers will never know they aren’t speaking to a company employee.

3. Outsourced call centers provide tailored and intentional customer interactions

Call center outsourcing companies know that offering an exceptional customer experience throughout the entire customer journey is a critical factor in businesses establishing brand loyalty. So it is important not to have agents robotically reading from scripted responses that leave customers feeling frustrated. Good outsourced call center agents focus on each customer’s unique situation by actively listening and asking questions. They can achieve higher first-call resolution rates, which in turn boost customer satisfaction. Furthermore, this tailored level of service makes the customer feel valued and appreciated and encourages them to buy more of your products or services.

4. Outsourced call centers actually save you more money

Outsourced call centers have a mythical reputation for being too expensive. However, it is actually a smart financial solution for cutting overhead costs. Contact center support outsourcing provides the office space, modern equipment, and trained employees that you need. They deliver customer service across a multichannel platform. Outsourced call centers operate on a cost-share model. This means you pay significantly less for the services that you need to run a full-fledged customer care program.

Companies also reap significant savings with a boost in employee productivity. In-house staff no longer faces interruptions like customer questions and complaints, so they are able to focus on performing well in their specific jobs.

Looking for a reliable customer service provider? Markable Solutions is your best choice! Our omnichannel support in 24+ languages, available 24/7 is everything you need to provide a delightful customer experience. Contact us today.

Download Whitepaper
Recent Blogs
  • Five Ways to Generate More Sales Leads for Your Business

    Many successful companies depend on growing their customer base to generate profits in today’s competitive world. One practical way to accomplish this goal is to make sure that they receive a regular stream of sales leads. For B2B sales and marketing teams, one of their most important tasks is to be able to generate high-quality

    November 1, 2022
  • How Back Office Support Services Can Help Your Business Transform

    Outsourcing back-office support services have become a reliable and trustworthy support for various industries across the globe. Every industry needs strong backup support to achieve better management and smooth functionalities with complete control over the process. It also helps in cutting down the undue mental pressure on clerical staff. However, many companies overlook the need

    August 26, 2022
  • Everything You Need to Know About B2B SaaS Lead Generation

    Leads are the fuel of growth for any business-to-business company. It’s a pretty handy analogy because like cars, no matter how expensive it is, without fuel it’s going anywhere. Once topped up, the most efficient B2B companies will go further on less, and the ones with the best engines will get to their destinations faster.

    August 12, 2022
  • What Services Do You Want to Outsource to a B2B Marketing Agency?

    In the B2B world, the advantage of outsourcing specific responsibilities and tasks are not an optimization tactic – they are a necessity. Outsourcing is the perfect way to help your business as it progresses through its various growth stages. In fact, may companies outsource some of the work they do. In order to achieve a

    July 26, 2022
  • How to Use Hyper-Personalization in B2B Lead Generation

    With a myriad of B2B lead generation services, strategies, and tactics available on the internet, many B2B marketers are having a hard time finding the right solution for their lead generation problems. According to a recent study conducted by Authority Website Income, 53% of B2B marketers spend over half of their entire marketing budget on

    July 19, 2022

How can we help you?

We love questions and feedback – and we’re always happy to help! Please click below to contact us.